Right choice for New Car Service
Did you know that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Looking for bargains in the end of year car sales or just want to get your new car serviced in time for the holidays? Here is some sound advice from N & D Auto Services (Ogilvie Automotive) in Mitchell.
Aquisition of a new car is one of the greatest investments people usually make, so it shows common sense to do whatever you can to take care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
Did you know that you have the right to choose the best mechanic to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be told you must bring the car back to the dealership it was purchased from for service or repairs. Provided the work is carried out to the manfufacturers specifications by an acceptably qualified person and uses adequate quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every N & D Auto Services (Ogilvie Automotive) mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means N & D Auto Services (Ogilvie Automotive) mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. N & D Auto Services (Ogilvie Automotive) will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the seperation between statutory, manufacturer and extended warranties to ensure you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be superseded by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be alert for new car dealers who try to push the inclusion of “express” or “extended” warranties, often for free, when closing the deal. Quite often these ‘special’ warranties may include quite definitive restrictions or provisions, often in a language that is difficult to follow. Many times these special deals provide no significant additional benefits not already given by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.
Such special deals are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will have to drive to get your car serviced or excessive waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
Trading Hours: Open Monday to Friday 8:00 am to 5:30 pm